Privacy Statement

This privacy statement applies to the personal information collected on our websites: www.dyodocs.com, www.dyotrusts.com, and www.dyowills.com.

At our company, we are committed to managing your Personal Information in a responsible manner. This policy outlines how we collect, use, disclose, store, secure, and dispose of your Personal Information in accordance with the New Zealand Privacy Act 2020 (the Privacy Act). To obtain a copy please click that link.

To ensure the accuracy and currency of your Personal Information, you have the option to review and update it at any time.

If you believe that we have not followed our Privacy Principles, we will make every effort to promptly identify and rectify the issue.

Because your privacy is important to us, we follow the following principles:

We collect and store the information you provide through our website, such as your name, contact details, and billing information. This information is necessary for us to provide our services, answer your questions, and facilitate transactions on our site. If you choose not to provide certain information, it may limit your ability to use specific features on our website.

We value your privacy and are committed to ensuring the security and protection of your personal information. We encourage you to review this privacy statement periodically, as we may update it in the future. Any material changes will be notified to you via email or prominently displayed on our website.

Thank you for trusting us with your personal information.

We may receive additional personal and non-personal information about you from affiliated entities, business partners, and independent third-party sources. This information may include updated delivery details, purchase history, and demographic information.

When you visit our website, we automatically collect certain information about your computer, such as your IP address, web browser software, and the website you came from. This helps us customize your experience and prevent fraud. For more information, please see Cookies and other technologies. 

We use sensitive billing information to complete the services you request, while other information is used for various purposes, including providing requested products and services, managing your account, communicating with you, improving our offerings, and personalizing your website experience. We may also use your information to notify you about special offers and programs, conduct surveys, resolve disputes, prevent illegal activities, and enforce our Terms of Service.

We may send you email messages related to your interests and special offers available through our site. You have the option to opt out of receiving these messages.

Third-Party Vendors: We may share your information with third-party vendors who provide services on our behalf, such as credit card processing, business analytics, marketing, and fraud prevention. These vendors only access and collect information necessary to perform their functions and are not allowed to use it for any other purpose.

Business Partners: If we offer products or services in partnership with other companies, we may share your information with those partners to facilitate the requested services. We recommend reviewing the privacy policies of these partners.

Referring Websites: If you reached our website through a referral from another site, we may share certain information with that referring website. We encourage you to review the privacy practices of any website that directed you to us.

Government and Law Enforcement Agencies: We may disclose your personal information to comply with legal requirements or respond to lawful requests from law enforcement agencies and governments.

Other Sharing: We may share your information in response to legal processes, to protect our rights and the safety of our customers and websites, in corporate transactions, or as permitted by the New Zealand Privacy Act.

Aggregate Information: We may share non-personal or anonymous information with third parties, such as advertisers and investors, for purposes like developing content and services.

You have the choice to provide or update your information.

You can also manage your cookie preferences through your browser settings. Please note that refusing cookies may limit your access to certain features on our site.

Our websites use cookies to recognize your browser, remember preferences, customize content and advertisements, and measure website effectiveness. We may also use other technologies like flash cookies and web beacons for similar purposes.

If you have any questions about our use of cookies or other technologies, please feel free to contact us at the email address below.

We prioritize your confidence in using this website and are dedicated to safeguarding the information we collect. While no website can guarantee absolute security, we have implemented appropriate security measures, including administrative, technical, and physical procedures, to protect the personal information we gather from you. For instance, only authorized employees can access your personal information, and they may do so solely for approved business purposes. Additionally, we employ firewalls and intrusion detection systems to prevent unauthorized individuals from accessing your information.

If any part of this website directs you to other websites, please note that those sites operate under their own privacy policies, not ours. We advise you to review the privacy statements posted on those websites to understand how they collect, use, and disclose personal information.

If you visit our websites from a country outside New Zealand, please be aware that your information may be transferred, stored, and processed in New Zealand (where our servers and central database are located) or in another country where the third parties we share your information with, as described in this Policy, are situated. The data protection and other laws of New Zealand and other countries may not provide the same level of comprehensive protection as those in your country. However, please be assured that we take steps to ensure your privacy is protected. By using our services, you acknowledge that your information may be transferred to our facilities and shared with those third parties as described in this Policy.

We may update this Privacy Policy in the future. We will notify you of any significant changes by sending an email to the address you provided or by prominently posting a notice on our website.

If you have any questions or complaints about our Privacy Policy, please contact our Privacy Officer:

Privacy Officer: Ross Holmes

Email: rossholmes@rossholmes.co.nz

Tel: +64 9 415 5700